Help with your Account

How do I change my subscription to Lifetime membership?
The membership cannot be changed, say for example if you're on a monthly membership and wish to change the membership to Lifetime there is no mechanism...
Sat, 10 Apr, 2021 at 10:58 AM
Can I extend my Free Trial?
Unfortunately, the free trial period cannot be extended and it will be automatically converted into monthly membership after the free trial period unless...
Sat, 10 Apr, 2021 at 9:16 AM
How do I cancel the subscription that was purchased using a third party payment method like Apple iTune?
If you signed up to Shaw Academy using your account with a third party as a Payment Method and wish to cancel your Shaw Academy membership at any time, incl...
Sat, 10 Apr, 2021 at 11:19 AM
Why did I get a charge of 0.50$ or equivalent to that?
We would like to inform you that the charge which you are referring to is for the card validation Fee which has been refunded on the same day. Note: Cha...
Sat, 10 Apr, 2021 at 10:26 AM
Why am I charged one year subscription in whole?
 You have been charged for one-year subscription in whole since you have selected the 12 months subscription page at the time of checkout.  The 3,6,12 m...
Sat, 10 Apr, 2021 at 10:28 AM
What is the status of my payment?
Please reach us by clicking on the “New Support Ticket” option shown above to know the payment status along with the below details: *Kindly share the co...
Sat, 10 Apr, 2021 at 10:29 AM
How do I change my membership?
Please contact our support team by clicking on the “New Support Ticket” option shown above to change your membership plan along with the details of the plan...
Sat, 10 Apr, 2021 at 9:29 AM
Why was I charged second month even though I have purchased membership for one month only?
  We offer 4 weeks / 28 days subscription model which is renewed on a recurring basis. The renewal charges are deducted at the end of every subscr...
Fri, 9 Apr, 2021 at 10:26 AM
What are the benefits of Lifetime Membership?
The lifetime membership is just one-time payment and you do not have to pay anything extra for courses. It is not a recurring payment subscription. The ...
Sat, 10 Apr, 2021 at 9:29 AM
Does Lifetime Membership provides the free addons like Toolkit/E-certificate?
No, in Lifetime Membership students will not receive any add-ons such as E-certificate, Toolkit or Hard Copy Diploma Certificate for free as it is chargeabl...
Sat, 10 Apr, 2021 at 9:30 AM