Please use Google Chrome/Firefox browser with a flash player installed and check.
To ensure you have no issues please clear your cookies and cache in your browser.
Failing at a different device will do it.
If the Vimeo player is not allowed in your country, try installing a VPN and check.
If you are still facing any issue, please contact us by clicking on the “New Support Ticket” option shown above along with the screenshot of the error message along with device & browser info.
Our Technical Team will investigate your issue & fix it at the earliest.