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News and Updates
We are migrating
How do I join the free trial?
Can I add multiple courses during Free Trial?
Are there assignments?
Where and when is the course held?
Where I can find my login details to access the member area?
See all 30 articles
Help with your Course
What is a duration for the course ?
Can I change the name on the certificate?
Is there any timeline to finish the final assessment?
How do I post images/homework mentioned during lessons in Facebook for weekly assignments?
Why there are different educators for the same course?
See all 28 articles
Help with your Account
How do I change my subscription to Lifetime membership?
Can I extend my Free Trial?
How do I cancel the subscription that was purchased using a third party payment method like Apple iTune?
Why did I get a charge of 0.50$ or equivalent to that?
Why am I charged one year subscription in whole?
See all 17 articles
Can I edit profile information such as Age, Gender, Qualification etc?
How can I delete a course I have registered for?
How can I reactivate my account if my access is disabled?
How can I reactivate the cancelled account?
How can I reset the password?
See all 8 articles
Billing & Payments
Where I can get the invoice/receipts?
How can I update the old credit card with a new one?
How do I know my billing cycle?
How I can change the payment method from credit card to PayPal?
How can I get a refund for the payment?
Membership & Benefits
Where do I check my membership status?
How to refer friends and get rewarded with credits?
Family Account/Add Member
How do I cancel my free trial or subscription or membership?
Where can I find the Student Number to cancel subscription?
How do I delete my account?
About Courses/Resources-Shaw Academy
How can I join affiliation program?
Where can I download the Shaw Academy App?
Where I can find the Starter Pack and when it will be uploaded?
How can I attend multiple courses?
How do I Change/Add /Delete the Course?
See all 9 articles
Are your courses and certificates internationally recognized?
How many CPD points do I get after completion of each course?
Assignments & Diplomas
Where do I take the final assignment?
How to link my certificate to LinkedIn?
Is there a restriction on how many times I can view recordings?
How can I change the course schedule?
How can I add the course schedule to calendar?
Do I get a Report Card if I attend the classes?
Trade Sizer & Budgeting App
How I can activate my Trader sizer?
How do I activate my Budgeting App?
What happens if my voucher gets expired?
How can I access my course after the successful voucher redemption?
Have trouble redeeming the voucher/Coupon?
How to redeem the Vodacom Voucher?
How can I redeem the Airtel voucher?
See all 8 articles