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  2. Help with your account

Help with your account

General

  • Where is the school located?
  • How do I join the free trial?
  • Can I edit profile information such as Age, Gender, Qualification etc?
  • Where I can find my login details to access the member area?
  • How can I confirm my Verification?
  • Why is my profile inactive?
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Membership & Benefits

  • Family Account/Add Member
  • Where do I check my membership status?
  • How do I change my membership?
  • Can I extend my Free Trial?
  • How can I reactivate the cancelled account?

Account / Subscription Cancellation

  • Where do I cancel my trial or subscription?
  • What is a CVC/CVV number?
  • How do I pause my course/membership?
  • How do I cancel the subscription that was purchased using a third party payment method like Apple iTune?
  • How can I reactivate my account if my access is disabled?
  • How do I delete my account?

Billing & Payments

  • How to view my current subscription plan?
  • How do I get a refund for the voucher?
  • How do I know my billing cycle?
  • How I can change the payment method from credit card to PayPal?
  • Why I have been charged twice for the membership/add-ons?
  • How can I update the old credit card with a new one?
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Voucher Registrations

  • How do I redeem the Flipkart coupon code?
  • What happens if my voucher gets expired?
  • How long does it take to receive the hard copy?
  • How can I access my course after the successful voucher redemption?
  • Have trouble redeeming the voucher/Coupon?
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