Help with your account

General

• Where is the school located?
• How do I join the free trial?
• Can I edit profile information such as Age, Gender, Qualification etc?
• Where I can find my login details to access the member area?
• How can I confirm my Verification?
• Why is my profile inactive?

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Membership & Benefits

• Where do I check my membership status?
• How do I change my membership?
• Can I extend my Free Trial?
• Are there foreign language courses in Shaw Academy?
• How can I reactivate the cancelled account?

Account / Subscription Cancellation

• What is a CVC/CVV number?
• How do I pause my course/membership?
• How do I cancel the subscription that was purchased using a third party payment method?
• How can I reactivate my account if my access is disabled?
• How do I delete my account?
• Where do I cancel my trial or subscription?

Billing & Payments

• How to view my current subscription plan?
• How do I get a refund for the voucher?
• How do I know my billing cycle?
• How I can change the payment method from credit card to PayPal?
• Why I have been charged twice for the membership/add-ons?
• How can I update the old credit card with a new one?

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Voucher Registrations

• How do I redeem the Flipkart coupon code?
• What happens if my voucher gets expired?
• How long does it take to receive the hard copy?
• How can I access my course after the successful voucher redemption?
• Have trouble redeeming the voucher/Coupon?