Help with your account
General
- Where is the school located?
- How do I join the free trial?
- Can I edit profile information such as Age, Gender, Qualification etc?
- Where I can find my login details to access the member area?
- How can I confirm my Verification?
- Why is my profile inactive?
Membership & Benefits
Account / Subscription Cancellation
Billing & Payments
- How to view my current subscription plan?
- How do I get a refund for the voucher?
- How do I know my billing cycle?
- How I can change the payment method from credit card to PayPal?
- Why I have been charged twice for the membership/add-ons?
- How can I update the old credit card with a new one?