Some users have trouble streaming webinars and/or issues viewing lesson recordings. This may be a simple issue with your web browser. Try loading the video on different web browsers, for example, Chrome/ Firefox/ Safari etc.
If you still are having issues this may be down to firewall blocking you. Try downloading a newer version of your preferred web browser. This should help to resolve the issue.
If you continue to experience problems, please send an email to firstname.lastname@example.org and our support staff will do their best to assist you.