What should I do if I have problem accessing the videos?

Some users have trouble streaming webinars and/or issues viewing lesson recordings. This may be a simple issue with your web browser. Try loading the video on different web browsers, for example, Chrome/ Firefox/ Safari etc.

This is a step process to follow until the issue is resolved so do them one at a time. Most are resolved within the first one or two steps thankfully:

* Clear your cookies, cache in your web browser and try.
* Try refreshing the Class page.
* Change your Web browser language to **English**
* Try using a different system/device.

If you continue to experience problems, please send an email to support@shawacademy.com and our support staff will do their best to assist you.