Some users have trouble streaming webinars and/or issues viewing class recordings. This may be a simple issue with your web browser. Try loading the video on different web browsers, for example, Chrome/ Firefox/ Safari etc.
This is a step process to follow until the issue is resolved so do them one at a time. Most are resolved within the first one or two steps thankfully:
* Clear your cookies, cache in your web browser and try.
* Try refreshing the Class page.
* Change your Web browser language to **English**
* Try using a different system/device.
If you continue to experience problems, please send an email to support@shawacademy.com and our support staff will do their best to assist you.
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