If you are unable to access the Chat window:
Clear your Cache and cookies - restart your browser, then try to attend the webinar. Also, close all the background applications during the webinar session.
We also recommend using Chrome as this works best with our website.
Shaw Academy APP:
Clear Cache memory of the app & Clear Cache memory of your Mobile device.
If the issue still persists; don't hesitate to contact our dedicated Customer Support Team by clicking HERE.